Privacy Policy​

Website Privacy Policy

RunRagged Media privacy policy, incorporating www.thevipsuite.co.uk

For the purposes of this policy and under the act we are a “data controller”, as we process business related (professional and personal) data on behalf of clients and users of www.thevipsuite.co.uk If you have any questions regarding this privacy policy you may contact us; simon@runragged.net emma@thevipsuite.co.uk Or contact us directly at our business address below: RunRagged Media, 7 Wingate Business Exchange, Wingate Square, London, SW4 0AF.


What information do we collect?

We collect information from you when you place an order, apply for an account, fill out a form or make an enquiry for a service we may provide to you in the future. When contacting us on the phone, we may take details in order we respond to the conversation. When contacting us from one of our websites (runragged.net & thevipsuite.co.uk you may be asked to enter your name, e-mail address or phone number as appropriate. For placing orders online with thevipsuite.co.uk we implement a variety of security measures to maintain the safety of your personal information when you place an order or sign up for an account: www.thevipsuite.co.uk site is hosted a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology. It is only accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.

What do we use your information for?

Any of the information we collect from you may be used to: Your information helps us to:

  • Process transactions.
  • Send periodic emails.
  • The email address you provide for order processing, may be used to send you information and updates pertaining to your order.
  • These updates may on occasion also include company news, updates, related product or service information.


Lawful basis for processing your personal data

Processing is necessary for the performance of a contract, service, job or order fulfilment to which the data subject is party.

If customers do not provide the information required for processing transactions, then we are unlikely to be able to provide a service to the client.

Processing of your personal data

The following is a broad description of the way this organisation/data controller processes personal information.

  • We process personal information to enable us to carry out and provide services, to maintain our accounts and records within the nature of the organisations day to day business practices.
  • We process information relevant to the above reasons/purposes. This may include:
  • Personal or business details pertaining to the nature of the data subjects interaction with RunRagged or www.thevipsuite.co.uk

 

We also process sensitive classes of information that may include:

  • We may at times need to share the personal information we process with the individual themselves and also with other organisations to carry out the service or fulfil the order that the individual has made. Where this is necessary we are required to comply with all aspects of the General Data Protection Regulation (GDPR). What follows is a description of the organisations (or types) of organisations we may need to share some of the personal information we process with for one or more reasons. Where necessary or required we share information with:
  • Suppliers and service providers
  • Where it is necessary to share information beyond the companies noted above then a supplier will need to provide documentation of their own GDPR policy and we will seek the authority of the data subject ahead of sharing information. An example may be to fulfil a VIP suite order direct from a brand.
  • We hold copies of suppliers GDPR policy.


Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow). This enables the site or service providers systems to recognize your browser and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Our third party partners and how they are used:

  • CSM logistics – vipsuite fulfilment courier company
  • Nexcess – host of our websites and enforcing party for the SSL certificate • Any given web developer employed on a case by case basis
  • Numerical Books – for the payment of invoices

We may also release your information when we believe release is appropriate. For example, this may be to comply with the law, or protect ours or others rights, property, or safety.

Upon request by the authorised a VIPS SUITE account holder data will be deleted from any and all database servers within 2 working days of the request followed up by a privacy notification and confirmation of the deletion. This can be done by contacting simon@runragged.net or emma@thevipsuite.co.uk or 01933 577108.

 Data processed via email are subject to the Office 365 on board retention policy, this includes the purging of unfiled mail after 30 days. Exceptions where data may be held longer than our 30-day retention period Financial data stored on our accounts server or stored as hard copies are held for up to 7 years before disposal due to TAX and VAT legalities.

We do not use profiling nor automated decision making systems as a part of our company policies.

You have a right to lodge a complaint with a supervisory authority in regards to how your information has been handled. Please contact the Information Commissioner’s Office (ICO).

https://ico.org.uk/concerns/handling/

Immediate access to account details is available to clients with web access to our online seeding platform (vipsuite) which allows the client to update or change the account records, this functionality is secured using a Secure Socket Layer (SSL).